Refund Policy

1. Refund Eligibility

We strive to provide excellent service to our customers. If you are not satisfied with your purchase, please review our refund policy to determine if you are eligible for a refund.

2. Refund Requests

To request a refund, please contact our customer support team within 5 days of your purchase. You can reach us via email at support@heitravel.com or through our contact form.

3. Refund Process

Once your refund request is received and approved, we will process the refund within 5 days. The refund will be issued to the original payment method used for the purchase.

4. Non-Refundable Items

Some products and services may not be eligible for a refund. These non-refundable items will be clearly indicated on the product/service page.

5. Contact Information

If you have any questions about our refund policy, please contact us:

Email: support@heitravel.com

This refund policy was last updated on 12/12/2023.